Owner
support
Owner Relations is here to help you keep records current and find what you need. Submit a request, update account details, or review common questions about payments, W-9s, and ownership changes.
FAQs
Find quick answers to common owner questions about payments, tax forms, ownership records and account updates.
When are revenue payments issued?
Revenue checks are issued on or about the 1st of each month when the owner’s account has a balance of at least $100. Annually, in December, payments are issued for any owner with any account balance.
Why did I receive a request to send NHE a W-9?
This information is required pursuant to IRS regulations. We must have a correct SSN/TIN prior to making payments.
Why did I receive a division order?
A division order confirms your ownership interest in a well and gives New Height Energy the information needed to issue revenue payments correctly. Please review the details carefully, sign and return the form. If something looks incorrect, contact Owner Relations before submitting it.
How do I update my address or owner information?
Please submit an owner information request with your updated details and any required supporting documentation. Keeping your records current helps prevent payment delays, returned mail and tax form issues.
Why didn’t I receive a revenue check this month?
A payment may not be issued if the account balance has not met the payment threshold, required tax information is missing, ownership records are being updated or revenue has not been received for the period. Owner Relations can help review your account and explain the status.
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Your Bottom Line
If you have a question, we have an answer.
Owner Documents
KEEP RECORDS CURRENT
Most owner questions move faster when the right information is submitted the first time. If you need to update account details, request a form or send documentation related to payments, tax records, direct deposit or ownership changes, please contact Owner Relations and our team will let you know what is needed.
Clean Records Prevent Delays
Keeping your owner information current helps avoid returned mail, held payments, tax form issues and other account delays.